1. Acceptance of Terms
By accessing or using OHairPro, you agree to these Terms and Conditions and our Privacy Policy. If you use OHairPro on behalf of a salon, branch, company, or other organisation, you confirm that you have authority to bind that organisation to these terms.
If you do not agree with these terms, do not use the platform.
2. What OHairPro Provides
OHairPro provides technology for salon discovery, customer accounts, service bookings, branch and staff scheduling, consultations, service and product catalogues, carts, invoices, rewards, reviews, notifications, and salon management workflows.
Salons, owners, managers, stylists, and staff remain responsible for the services, products, prices, advice, promotions, client handling, operating hours, taxes, licences, and customer care they provide through or alongside the platform.
3. Customer Accounts
You must provide accurate, current, and complete information when creating an account, booking a service, submitting a consultation, purchasing or reserving a product, redeeming rewards, or contacting support.
You are responsible for your account credentials and all activity under your account. Tell us promptly at support@ohairpro.com if you believe your account has been accessed without permission.
We may require email, phone, OTP, or other verification before enabling certain features. We may refuse, suspend, or limit accounts that appear inaccurate, unauthorised, fraudulent, abusive, or in breach of these terms.
4. Salon Owners, Managers, Staff, and Administrators
Salon users must keep salon profiles, branch details, service catalogues, pricing, product information, staff availability, reward settings, invoices, and customer records accurate and up to date.
Salon users must only access customer data, consultation records, images, invoices, and reward history for legitimate salon operations and only where their assigned role allows it. Salon users are responsible for maintaining confidentiality and for ensuring their staff use OHairPro lawfully and professionally.
Salons must obtain any licences, permissions, customer consents, tax registrations, and insurance required for their services, products, images, promotions, and client communications.
5. Appointments, Cancellations, and No-Shows
Appointment times, staff assignments, service durations, prices, and branch availability may change. A booking is not guaranteed until it is confirmed by the salon or by the platform workflow made available for that salon.
Salons may set cancellation, lateness, deposit, refund, rescheduling, and no-show policies. You are responsible for reviewing any salon-specific policy before booking. Where the platform displays reminders or confirmation messages, those messages are provided for convenience and do not remove your responsibility to attend or cancel within the required time.
Salons may cancel, reschedule, or refuse service where reasonably necessary, including for staff availability, safety, product availability, suspected misuse, inaccurate consultation information, or failure to meet salon policies.
6. Consultations and Beauty Care Information
Consultation forms, stylist notes, recommendations, before images, after images, and care preferences are intended to help salons understand your hair goals and service history. They are not medical advice and should not replace advice from a qualified healthcare professional.
You should provide accurate information about allergies, sensitivities, past treatments, hair or scalp conditions, and preferences before receiving services. Salons remain responsible for evaluating whether a service, product, patch test, or aftercare recommendation is appropriate for the customer.
Do not upload consultation images or notes that are unlawful, misleading, invasive, or unrelated to the salon service.
7. Products, Carts, Invoices, and Payments
Product listings, stock levels, prices, discounts, service costs, invoice totals, and availability may be managed by salons and may change without notice. Placing an item in a cart does not reserve stock unless the relevant salon confirms that reservation.
You agree to pay all valid charges, taxes, deposits, fees, and other amounts shown or agreed for confirmed services, products, redemptions, and invoices. Refunds, exchanges, warranty issues, and payment disputes may depend on the salon's policy, applicable law, and the payment method used.
OHairPro may support invoices and payment records, but each salon is responsible for the accuracy of its billing, tax treatment, product descriptions, and customer fulfilment.
8. Rewards, Points, and Redemptions
Salons may offer reward points, ranks, benefits, vouchers, or redemptions through OHairPro. Rewards have no cash value unless expressly stated and may be subject to expiry, salon-specific rules, availability, minimum spend, cancellation, fraud checks, or correction of errors.
We or the relevant salon may adjust, reverse, suspend, or cancel rewards where points were issued by mistake, linked to refunded transactions, obtained through misuse, or affected by technical or administrative errors.
9. Reviews, Images, and Other User Content
You keep ownership of content you submit, such as reviews, ratings, messages, consultation responses, and uploaded images. You grant OHairPro and the relevant salon a non-exclusive licence to host, store, process, display, reproduce, and use that content as needed to provide the platform, operate salon records, respond to support requests, promote listed services where you have allowed it, and comply with legal obligations.
You must not submit content that is false, defamatory, obscene, discriminatory, harassing, infringing, unlawful, misleading, or invasive of another person's privacy. We may remove, restrict, or refuse content that breaches these terms or creates legal, safety, or operational risk.
10. Prohibited Conduct
You must not:
- use OHairPro for fraud, spam, harassment, impersonation, unauthorised marketing, or unlawful activity;
- access data, accounts, salons, branches, invoices, consultation records, or system areas without permission;
- interfere with platform security, rate limits, authentication, API availability, or infrastructure;
- copy, scrape, reverse engineer, or misuse platform content except as allowed by law or by written permission;
- upload malware, harmful files, misleading images, or content that violates another person's rights; or
- misrepresent salon services, customer identity, staff authority, reward eligibility, payment status, or appointment details.
11. Platform Availability and Changes
We may update, improve, suspend, or discontinue any part of OHairPro at any time. We aim to keep the platform reliable, but we do not guarantee uninterrupted access, error-free operation, or that every feature will remain available for every salon, branch, device, or region.
Some features depend on third-party providers, including hosting, storage, email, OTP, social login, payment, analytics, notification, and communication services. We are not responsible for delays, outages, policy changes, or failures caused by third-party providers beyond our reasonable control.
12. Disclaimers and Limitation of Liability
To the fullest extent permitted by law, OHairPro is provided on an "as is" and "as available" basis. We do not warrant that salon information, service descriptions, staff availability, prices, product details, rewards, reviews, recommendations, or consultation outputs will always be accurate, complete, current, or suitable for your needs.
To the fullest extent permitted by law, OHairPro will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages, or for losses arising from salon services, customer conduct, third-party services, unauthorised account access, unavailable features, inaccurate user-provided information, or reliance on platform content.
Nothing in these terms excludes liability that cannot be excluded under applicable law.
13. Suspension and Termination
We may suspend, restrict, or terminate access to OHairPro if we reasonably believe you breached these terms, created risk for other users or salons, provided inaccurate information, failed verification, misused rewards or invoices, violated law, or compromised platform security.
You may stop using OHairPro at any time. Some records may remain after account closure where required for salon operations, legal compliance, tax, accounting, fraud prevention, dispute resolution, or security purposes.
14. Governing Law
These terms are governed by the laws of Malaysia, unless mandatory consumer protection laws require otherwise. You agree to first contact us at support@ohairpro.com so we can try to resolve any issue informally.
15. Changes to These Terms
We may update these terms from time to time. The latest version will be posted on this page with the updated date. Continued use of OHairPro after changes become effective means you accept the updated terms.
16. Contact
For questions about these terms, contact OHairPro at support@ohairpro.com.
These terms are drafted for the current OHairPro salon platform and should be reviewed against your operating company details, salon merchant agreements, payment flows, and local legal requirements before production publication.